Terms of Service and Cancellation Policy Introduction Welcome to Southeast K9s, L.L.C. (“Southeast K9s,” “we,” “us,” or “the Company”). We provide virtual behavioral consulting and training services for pets (primarily dogs) to help owners address training and behavior issues in a humane and effective manner. These Terms of Service (“Terms”) outline the agreement between Southeast K9s and you (the “Client” or “you”) for the use of our services. By scheduling or purchasing any virtual behavioral consultation or training session with Southeast K9s, you acknowledge that you have read, understood, and agree to be bound by these Terms and our cancellation policy. Governing Law: Southeast K9s, L.L.C. is a Kentucky-based company, and these Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky. All services are provided in compliance with applicable Kentucky laws and regulations. (See Governing Law & Disputes below for more details.)Services and Scope Description of Services: We offer virtual behavioral consulting and training services designed to assist pet owners in modifying their animal’s behavior, teaching obedience cues, and addressing issues such as anxiety, aggression, or other behavioral challenges. Services are conducted online (via video conferencing or telephone), allowing you and your pet to participate from your home. Because our services are virtual, you are responsible for following the trainer's instructions and implementing training exercises with your pet during and between sessions. Not Veterinary or Medical Advice: Our consultants are experienced in animal behavior and training, but we are not veterinarians or licensed veterinary behaviorists. Any advice or guidance we provide is strictly limited to training and behavior modification. We do not diagnose or treat medical conditions, and nothing in our services should be construed as veterinary, medical, or psychological counseling. If we suspect that your pet’s behavior may be influenced by a health condition, we will advise you to seek care from a licensed veterinarian.(Trainers/behavior consultants do not provide advice in areas of veterinary medicine or human counseling unless properly licensed.) You are solely responsible for obtaining veterinary care for your pet as needed. No Guaranteed Outcomes: While we strive to help you achieve your training goals, SoutheastK9s makes no guarantees about the outcome of any training program or the behavior of your pet following our services. Every animal is unique, and behavior can be influenced by many factors outside our control (such as genetics, environment, and the consistency of owner follow-through). We do not warrant or promise that your pet will never exhibit undesirable behavior in the future, or that the results of training will last for any specific duration. In line with professional ethics, trainers refrain from guaranteeing specific outcomes of training plans. Your commitment to following through with training instructions is critical to success, and even then, results will vary with each individual pet. 

Training Philosophy and Ethics: Southeast K9s is committed to humane, science-based training methods. We adhere to the principle of LIMA – “Least Intrusive, Minimally Aversive" – in our approach to behavior modification. This means we prioritize positive reinforcement and choose training strategies that emphasize rewarding desired behaviors and avoiding punitive methods. Our techniques align with industry best practices advocated by leading organizations in animal behavior consulting. For example, we strive to minimize the use of aversive stimuli and maximize the effective use of positive reinforcement when working with your pet. While we are not formally affiliated with the International Association of Animal Behavior Consultants (IAABC), we share and follow many of the ethical guidelines and standards of humane treatment promoted by such organizations. This includes treating each animal as an individual, using the most positive tactics possible, and ensuring safety and welfare throughout the training process. By working with Southeast K9s, you can expect a compassionate and respectful training environment that aligns with modern, force-free training principles. (In practical terms, this means our trainers will not employ methods that rely on pain, fear, or intimidation. Instead, we focus on creating positive learning experiences for your pet.)Geographic Considerations: Our virtual services are available to clients in Kentucky and beyond. Please note that clients outside of Kentucky are responsible for ensuring our services are permitted in their location and for complying with any local regulations or taxes that may apply. Regardless of your location, these Terms still apply to your use of our services. Technical Requirements: Because services are delivered remotely, the Client is responsible for having the necessary technology and internet access for sessions. You will need a stable internet connection and a device (computer, tablet, or smartphone) with video and audio capabilities. We will provide instructions for accessing the virtual session platform. If technical difficulties (e.g., power outage, loss of internet) prevent a session from occurring as scheduled, we will work with you to reschedule the session at no additional charge. Please notify us as soon as possible if you encounter technical issues. Booking, Fees, and Payment Dynamic Pricing: Southeast K9s uses a flexible pricing model. Service fees may vary based on factors such as your location, the type of service, and your financial needs or circumstances. We are committed to making our services accessible, so we may offer sliding scale fees or special rates in certain cases. All pricing will be clearly communicated to you before you book a service. Once a price is agreed upon and the session is scheduled, that fee is locked in for that session or package. We reserve the right to adjust our standard rates periodically, but no change will affect fees already paid for booked services. Currency and Taxes: All fees are quoted and payable in U.S. Dollars (USD). As a Kentucky-based service provider, Southeast K9s is required to collect Kentucky sales tax (6%) on pet training services where applicable. This sales tax will be added to the cost of services for Kentucky residents or when mandated by law. (Kentucky law classifies pet care services, including pet obedience training, as taxable services.) If you are located outside of Kentucky, sales tax may or may not apply depending on the jurisdiction and the nature of the service – we will inform you at time of payment if any tax is due. The Client is responsible for any taxes or duties associated with the purchase of services. Payment Terms: Prepayment is required for all sessions and services. Payment in full is due at the time of booking in order to reserve your appointment. We generally do not require any separate deposit; the full session fee serves as your commitment to the appointment. (For example, if you schedule a one-hour consultation, the entire fee for that consultation must be paid upfront to confirm the booking.) We accept standard forms of payment such as credit/debit cards and electronic payments; details will be provided during the booking process. If you have purchased a multi-session package or program, the full program fee (or an agreed installment, if we offer a payment plan) must be paid before the first session, unless otherwise specified inwriting. Confirmation: Once payment is received, you will receive a confirmation of your appointment(usually via email or our scheduling system) with the date, time, and access information for your virtual session. Please double-check that the details are correct and contact us promptly if any changes are needed. Financial Hardship: If you have genuine financial difficulty, please discuss this with us. While maintaining fairness to all clients, Southeast K9s may, at its discretion, offer special payment arrangements or reduced fees on a case-by-case basis to ensure those in need can obtain help. Any such arrangements must be agreed in writing (e.g., email) and do not set a precedent for future services. Cancellation and Rescheduling Policy We understand that sometimes schedules change or unexpected events arise. Our cancellation and rescheduling policy is designed to be fair to both our clients and our business, given that we reserve time and prepare for each session in advance. By booking a service with SoutheastK9s, you agree to adhere to the following cancellation and rescheduling terms:• Cancellation or Rescheduling with More than 24 Hours Notice: If you need to cancel or reschedule your appointment, you must notify us at least 24 hours in advance of your scheduled session start time. Notifications should be made via [the designated method – e.g., email or phone as provided]. When a cancellation or reschedule request is made with more than 24 hours’ notice, we will offer to reschedule you to another available date and time that works for both you and the trainer, at no additional charge. We encourage rescheduling as an alternative to cancellation, so that you can still receive the service you paid for. If you absolutely cannot reschedule, you may request a credit or refund of the prepaid amount; however, approval of refunds in these cases is at the discretion of Southeast K9s. In general, fees for services canceled with adequate notice are eligible for a credit towards future services or a refund, but we reserve the right to evaluate each situation individually. (We aim to be understanding, but since our service often involves preparation work, we appreciate clients rescheduling rather than canceling outright when possible.) 

Cancellation or Rescheduling with Less than 24 Hours Notice: If you request a cancellation or reschedule less than 24 hours before your scheduled session, it is considered a late cancellation. Because it is often impossible for us to fill a time slot on such short notice, the session fee will be forfeited in these cases. In other words, no refund or credit will be issued for sessions canceled with less than 24 hours notice, and if you wish to book a new session, it will be at the normal fee. Likewise, if you simply do not show up to your virtual session or are more than 15 minutes late without communication, this will be treated as a no-show and a late cancellation. Exception –Emergency Situations: We understand that true emergencies (such as a sudden serious illness, accident, or family emergency) can arise. Southeast K9s may, at its sole discretion, make an exception to the late cancellation policy in the event of an emergency or extreme circumstance that prevented you from giving proper notice. In such cases, we might allow a reschedule without additional charge, or issue a partial or full credit toward a future session, or in rare cases a refund. These exceptions are not guaranteed and will be evaluated on a case-by-case basis – we emphasize that they are at the sole discretion of Southeast K9s, L.L.C. and typically require documentation of the emergency. (For example, if a client wakes up on the day of the session with a medical emergency, we will consider waiving the forfeiture fee if the situation is verified. However, forgetting about an appointment or being unprepared is not considered an emergency.)• How to Cancel/Reschedule: To cancel or reschedule, contact us via the communication method provided in your booking confirmation (typically, emailing[info@southeastk9s.com] or texting 270-899-3685 The timestamp of your message or call will determine whether the 24-hour notice requirement is met. We will reply to confirm the cancellation or new scheduling details. Please do not rely on social media messages or other means to cancel, as they may not be monitored for scheduling changes.• Company Cancellations: In the unlikely event that Southeast K9s must cancel or reschedule your session (for instance, due to trainer illness, technical platform issues, or other unforeseen circumstances on our end), we will give you as much advance notice as possible. You will be offered a reschedule at a mutually convenient time. If rescheduling is not feasible for you, we will issue a full refund for the session we canceled. Cancellations by the Company will of course not incur any fees or penalties to the client.• Repeated Cancellations: We strive to be flexible, but repeated last-minute cancellations or no-shows by a client may result in additional conditions. If a client has multiple no-shows or late cancellations, Southeast K9s reserves the right to require pre-payment for future appointments (if not already standard), to decline scheduling future services, or to terminate the client relationship if necessary. We will communicate with you if we observe a pattern of missed sessions to find a solution, but we also must ensure our schedule is respected. In summary, please give at least 24 hours notice if you need to change your appointment. This allows us to adjust our schedule and possibly offer that slot to another client in need. We appreciate your understanding and cooperation with this policy, which is standard for appointment-based services (a late cancellation leaves the trainer with an empty time slot that could have been used to help someone else). For reference, many training services charge the full fee for cancellations under 24 hours, and our policy follows this common practice. By booking with us, you agree to these cancellation terms. Refund Policy All sales of services are generally considered final, given that we reserve time for each client and often begin service preparation well in advance of the session. Refunds are not guaranteed and are typically not provided except under special circumstances. Please review the following details regarding refunds:• Sessions Completed: If a session has been completed as scheduled, fees for that session are not refundable. We will always do our best to provide a valuable service during the time allotted, and we cannot refund fees for services that have already been delivered.• Cancellation Refunds: For sessions canceled with more than 24 hours notice, as noted in the Cancellation Policy, you may be eligible for a refund of the prepaid fee if you do not wish to reschedule. However, Southeast K9s reserves the right to offer credit toward future services instead of a cash refund. Any approved refunds for timely cancellations will be processed within a reasonable time (usually within 5–10 business days) back to the original payment method. If a refund is granted, Southeast K9s may deduct any non-recoverable transaction fees charged by payment processors, unless prohibited by law. (We will inform you if any such fees apply.)• Case-by-Case Emergencies: For late cancellations (<24h notice) due to verified emergencies where we have chosen to make an exception to the no-refund rule, we may provide a full or partial refund at our discretion. These situations are rare and handled individually. By default, late cancellations are not refundable. Only if you have discussed the situation with us and we have explicitly agreed to a refund will one be issued in such cases.• Service Termination: If Southeast K9s finds it necessary to terminate services mid-program (e.g., due to safety concerns or breach of these Terms by the client), any decision on refunding unused sessions will be made by us on a case-by-case basis. For example, if a client prepays a package of five sessions and after two sessions it becomes evident that the client is violating the Terms or creating a situation that is untenable, we may terminate the remaining sessions. In such a scenario, we are not obligated to refund the unused portion of the package if the termination is due to the client’s breach or misconduct. However, if we must cancel the remaining services for our own reasons (unrelated to any client breach), we will refund the unused portion of the fees for the canceled sessions.• Dissatisfaction: We genuinely want you to be satisfied with our services. If you are dissatisfied with a completed session, please communicate with us. While refunds for completed services are not standard, we may offer a complimentary follow-up session or other remedy, at our discretion, to address your concerns. Any decisions regarding such remedies will be made on a case-by-case basis; our primary goal is to ensure we have done everything reasonable to help you and your pet. (Per industry ethics, we commit to honest representation of our services and will not mislead clients about what we can achieve. However, lack of a guaranteed outcome is inherent in behavior work, as noted above.)

Other than the situations described above, no refunds will be issued. The structure of requiring prepayment and enforcing a strict cancellation policy is common in professional dog training services and is vital for our small business’s scheduling and viability. We appreciate your understanding that when you book a slot, we dedicate that time to you and often turn away other clients for that slot. Client Responsibilities and AcknowledgementsFor our training services to be effective and safe, the Client has several important responsibilities. By engaging our services, you agree to the following:• Accurate Information: You will provide truthful, complete information about your pet's history and behavior. This includes disclosing any known behavioral issues or aggression. If your dog has ever shown signs of aggression (such as growling, snapping,biting, lunging at people or other animals), or has any bite history, you must inform us before training begins. You expressly represent and warrant that you have disclosed any behavior that might indicate aggression or risk. Providing this information allows us to decide on safe and appropriate training plans. Failure to disclose known issues(behavioral or medical) is a violation of these Terms and could result in termination of services without a refund. Remember, our goal is to help, not to judge – we need full honesty for the safety of all involved.• Compliance with Trainer’s Instructions: You agree to follow the training plan,advice, and instructions provided by our consultants to the best of your ability. This includes practicing exercises between sessions as recommended, using any training equipment or tools as instructed (and only those approved by the trainer), and implementing management strategies (such as safety precautions in the home) that the trainer advises. If you are ever unclear about instructions, you will ask for clarification rather than guessing. Consistency and effort on your part are key to progress. If the Client fails to practice or implement the guidance given, progress may stall – and in such cases we cannot be held responsible for lack of improvement. (Note: If a client consistently disregards or contradicts the trainer’s recommendations – for example, using training techniques that we have advised against – we reserve the right to terminate services.Non-compliance with the trainer’s recommended protocols releases the trainer from liability for any outcomes, and continuing a professional relationship may becomeuntenable.)• Humane Handling: In line with our ethical approach, the Client agrees to handle their pet humanely during training. Physical punishment, intimidation, or harsh corrections are not part of our training philosophy. We ask that you refrain from using any training collars or devices that inflict pain or fear (e.g., shock collars, prong collars)during our training process, unless these have been specifically discussed and agreed upon as part of the plan (which is rare and only in particular cases). Our focus is on positive reinforcement and least-aversive methods. If you are working with other trainers or methods in parallel to our program, please inform us, as conflicting methodologies can confuse the pet and undermine progress. We have the right to refuse or discontinue services if we discover methods that cause undue harm or stress are being used, as that would conflict with our mission and ethical standards.

Safety and Supervision: You are responsible for maintaining a safe environment for training. For virtual sessions, this means choosing a training space in your home that is secure and free of hazards. Ensure that the area is quiet and as free from distractions as possible (e.g., turn off TVs/radios and silence your phone during the session, as you would in an in-person class If children or other family members are present, they should not interfere with the session (unless they are participants in training, in which case they should also follow the trainer’s instructions). Never leave your dog unattended with anyone who could be at risk if the dog has shown aggression, and especially never leave an aggressive dog alone with children or vulnerable individuals. You must also ensure that during training exercises, your dog is secured (on leash or in a saferoom/yard, as instructed) to prevent escape or incidents. If outdoors, obey local leashlaws. The Client should always supervise their pet during training activities – do not attempt exercises when you are not able to focus or if you are physically impaired. If at any point the trainer feels that the environment is not safe (for example, the dog is too close to a roadway, or the video session shows hazards), we will ask you to adjust or may suspend the session until safety is assured.• Dog’s Health and Vaccinations: You affirm that your pet is current on core vaccinations appropriate for its species (for dogs: usually rabies, distemper/parvo, etc.,as recommended by veterinarians) and is in good health to participate in training. While our sessions are virtual (meaning there is no physical contact with our trainer or other dogs during the session), it’s important for your dog’s wellbeing that they are free of contagious illnesses and are physically able to perform training exercises. If your pet is ill or has any medical condition/injury that could affect training, you agree to inform us. We may advise postponing training until your pet is recovered, for the animal’s safety and comfort. (For instance, a dog in pain from an injury may behave aggressively or not be able to concentrate, so it would be best to wait until the dog is healed.) We also recommend that you consult your veterinarian if your dog is on any medication or has any physical limitations to ensure training activity is appropriate. Southeast K9s reserves the right to refuse or defer training for a pet that appears sick or injured,or if we believe participation could worsen the condition. This is both for the pet’s safety and to maintain the quality of training.• Equipment and Materials: The Client is responsible for having some basic training equipment ready for sessions, as advised by the trainer. This often includes a standard leash, a well-fitted harness or collar (non-choke), treats or rewards your pet loves, and possibly interactive toys or other items depending on your training goals. We will let you know in advance if any special equipment is recommended. If technology is needed (e.g.,using your phone camera to show the pet’s behavior), ensure those tools are prepared.Any training handouts or written materials we provide are for your personal use. Do not redistribute or share our proprietary training materials without permission, as they are the intellectual property of Southeast K9s.• Timeliness: Please be on time for your scheduled virtual session. If you are late, that cuts into your own session time – our trainer may have appointments after yours and cannot extend sessions for lateness. If you are more than 15 minutes late and we haven’t heard from you, we will consider the session a no-show (and it will be treated as a latecancellation). If you join late, the session will still end at the scheduled time. If the trainer is running behind for any reason (technical glitch, etc.), we will make sure you still receive your full allotted time or will make it up to you.• Consultation with Other Professionals: We strongly believe in a team approach to behavior issues. You agree that if your dog is under the care of a veterinarian or another behavior professional (e.g., a veterinary behaviorist or another trainer), you will inform us and, if appropriate, keep them in the loop about our training plan. Similarly, we may request your permission to speak with your veterinarian (or you to speak with them) if we suspect a medical issue is affecting behavior. Maintaining transparency ensures your pet gets comprehensive care. We respect client confidentiality, so we will not contact any third party without your consent, but we encourage collaborative care when beneficial.• Ethical Conduct and Respect: We ask that clients treat our trainers with respect and professionalism, just as we will treat you. Harassment, discrimination, or abusive behaviour towards our trainers is not tolerated (this includes during live sessions as well as communications before/after sessions). If such an incident occurs, we may terminate services immediately. We are an inclusive service provider and serve clients of all backgrounds; we expect the same respect in return. (Our ethical guidelines prohibit discrimination on bases such as race, gender, religion, etc., in providing services, and we uphold that standard in all interactions.) By fulfilling these responsibilities, you help create a productive partnership between you (and your pet) and Southeast K9s. We are here to guide and support you, but the ultimate success of the training also depends on your dedication and consistency. If you ever have questions or need adjustments to the plan, just ask – communication is key .Liability Release and Assumption of Risk Inherent Risks of Animal Training: You acknowledge that working with animals, even family pets, carries inherent risks. Dogs and other pets may be unpredictable. During behavior training, there is a possibility of accidents or injuries – for example, you might get scratched or bitten, or a dog might knock over furniture, etc. Additionally, when following training advice outside of sessions, incidents could occur (e.g., a dog might bite someone if mishandled, or escape if equipment fails). By participating in our training program, you voluntarily assume all risks related to your participation and your pet’s participation in these activities. You confirm that you are aware of the potential risks of injury or damage that can occur in dog training,including but not limited to dog bites (to yourself or others), fights between animals, falls, or property damage, and you agree to take responsibility for supervising and managing your pet to mitigate these risks.Client’s Liability for Dog’s Actions: The Client agrees and understands that they are and will remain the owner or primary handler of the dog throughout the training process. You are solely responsible for the actions of your pet at all times, during training sessions and outside of them. Under Kentucky law (KRS 258.235, the dog bite liability statute), a dog owner is strictly liable for any injuries or damages caused by their dog biting a person, regardless of the dog’s past behavior or the owner’s knowledge of any aggression. The term “owner” inKentucky is broadly defined to include anyone with custody or control of the dog. This means that even during training, if you are handling your dog and an incident occurs, you (as the dog’s owner/handler) are legally responsible. By using our services, you agree to take full responsibility for any harm or damage caused by your pet. If your dog injures any person or animal or causes any property damage during or after our training sessions, you agree that you will be liable for those injuries or damages and will handle any legal or financial consequences. You further agree to indemnify and hold harmless Southeast K9s, L.L.C., and its trainers, employees, or agents (“the Released Parties”) from any claims or lawsuits arising out of your dog’s behavior or actions. In other words, if a third party (such as a neighbor,guest, or stranger) is injured or suffers loss because of your dog’s actions and pursues a claim against Southeast K9s or our personnel, you will defend and reimburse us for any costs or damages (including reasonable attorney’s fees) incurred as a result. This allocation of responsibility is a fundamental condition of our agreement to work with you. We do not assume liability for your dog’s behavior; that remains with you as the owner. Waiver of Claims Against Southeast K9s: By agreeing to these Terms, you waive and release any and all claims or actions against Southeast K9s, L.L.C. and its owners, officers, employees,contractors, or agents for liability, damages, or injury (up to and including death) to any person or pet or damage to any property that may occur during training sessions or as a result of following our training program. Southeast K9s shall not be liable for any indirect, incidental,or consequential damages arising from our services. For example, we are not liable for any injury or damage you or your pet might suffer during training, nor for any injury or damage your pet might cause to others as a result of training. All training advice we provide is given in good faith based on our expertise, but implementation is ultimately outside of our direct control(since you are handling your pet). Therefore, you agree that you will not hold us responsible for outcomes – positive or negative – that result from the training. If your dog’s behavior improves, that’s wonderful; if your dog were to develop a problem behavior later, that risk is something you knowingly accept as part of owning and training an animal. We cannot guarantee your dog will never perform an unwanted behavior in the future, and you agree that you will not sue or claim against us if such an incident occurs.To the extent any liability is found against Southeast K9s despite the above waiver, our liability shall be limited to the amount you paid for the service in question. In no event will we be liable for losses that exceed the fees you have paid to us for training. Some jurisdictions do not allow certain liability exclusions or limitations; nothing in these Terms is meant to exceed the limits of applicable law. We simply want to clarify that we are providing a consulting service and cannot assume the open-ended risk for how your dog behaves.Indemnification: You agree to indemnify (reimburse) and defend Southeast K9s and its personnel against all claims, liabilities, suits, or expenses (including attorney fees) brought by any third party as a result of your use of our services or your dog’s actions. This includes, but is not limited to, any injuries or damages caused by your dog as described above, and any claims that you or anyone making a claim on your behalf might bring, despite the waiver above. (In plain terms: if someone else – or even you – tries to hold us responsible for something that is in fact related to your dog’s behavior or your own actions, you will cover us.) Trainer’s Duty of Care: We pledge to you that we will use our best efforts to deliver training ina safe manner. We will assess risks and advise you on how to avoid foreseeable dangers (for example, if a certain exercise seems too risky given your dog’s behavior, we will modify it). We will never intentionally put you or your pet in harm’s way. If at any time we feel that continuing a particular exercise or session is unsafe, we may pause or end the session and discuss alternatives. Your safety and your pet’s safety are priorities for us. However, even with these precautions, accidents can happen, which is why we have the above waivers in place. We appreciate your understanding and emphasize that these legal protections enable us to offer services without fear of litigation for things beyond our control.Right to Refuse/Terminate Services: Southeast K9s reserves the right to refuse or terminate services for any client or pet at any time if we, in our sole judgment, determine that continuing is not in the best interest of either party. Reasons may include but are not limited to: a pet that is demonstrating aggression or behaviors that are beyond our scope of expertise or which cannot be safely addressed in a virtual format; a pet that appears to be suffering or in need of medical attention; client’s failure to comply with safety instructions; or the client’s violation of theseTerms (such as using prohibited methods or not disclosing important information). If we decide to terminate services due to safety or ethical concerns (not caused by any wrongdoing on your part), we may issue a prorated refund for any unused sessions. If termination is due to a breach of Terms or misconduct by the client, no refund will be given for remaining sessions (as noted in Refund Policy). We will communicate with you if issues arise to try to resolve them before reaching a decision to terminate. Our goal is to help you, but we must also maintain a safe and positive working environment. Insurance: Southeast K9s, L.L.C. carries professional liability insurance as appropriate for our industry (we maintain coverage in line with ethical recommendations for trainers to have liability insurance). However, our insurance is not a substitute for your own responsibility. We highly recommend that as a pet owner, you maintain appropriate insurance coverage for any liabilities related to pet ownership. This could be through homeowner’s or renter’s insurance (which often covers dog bite liability – though you should check your policy, as some policies exclude certain breeds or have specific limits) or a separate umbrella liability policy. Having insurance for yourself can provide protection in case your dog does cause injury or damage (which, asKentucky law states, is primarily your responsibility as the owner). We mention this as a practical tip; it is not a requirement to work with us, but it is a prudent measure for any dog owner, especially one addressing behavioral issues.By agreeing to these Terms and using our services, you confirm that you understand and agree to this Liability Release and Assumption of Risk section. If you have any questions or concerns about the risks or your responsibilities, please address them with us before commencing training. We want to ensure you are comfortable with these conditions, as they are necessary for us to work together.Confidentiality and Privacy Client Confidentiality: We respect your privacy. Any personal information you provide toSoutheast K9s (such as your name, contact information, or details about your situation) and any details of your pet’s case are considered confidential. We do not share identifying information about our clients or their cases with third parties without consent, except as required to perform our services or as required by law. For instance, if you were referred by a veterinarian and we want to update them on the training progress, we would only do so with your permission. (In line with professional ethics, trainers/consultants should keep client information confidential.) We may collect and store notes about your case for our own use in assisting you, but these records are kept secure.Session Recording: By default, we do not record video or audio of our virtual sessions without your explicit consent. If there is ever a reason, we would like to record a session (for example, for the trainer’s analysis or to provide you with a playback), we will ask you to sign a separate consent or waiver allowing it. You have the right to decline recording. Similarly, we ask that you do not record sessions without informing us; trust goes both ways. If you desire to record a session for your own review later, please discuss it with the trainer and obtain permission. We often can accommodate that, but mutual consent is important (trainers obtain informed consent before recording sessions or allowing third-party observation).Use of Testimonials or Media: We are proud of our client successes and occasionally like to share testimonials, case studies, or photos/videos. However, we will not publicly share any personally identifying information or any photo/video of you or your pet without your permission. If you send us a testimonial or feedback, we may ask to quote it on our website or social media – that will be your choice. If we took a great screenshot or photo of your dog (for instance, you might send us a before-and-after video of your dog’s progress), we will ask for your consent before sharing it. If you grant permission, we might use it for promotional or educational purposes (e.g., on our website or social media). Such consent would typically be obtained in writing (an email confirmation suffices). You have the right to decline or revoke consent at any time, and we will cease any new uses promptly (although we cannot undo prints or posts already made, we can stop future use).Exceptions – Legal Obligations: If we are required by law to disclose certain information, we may do so notwithstanding the above confidentiality promises. For example, Kentucky law or public safety concerns may require that dog bites to humans be reported to health authorities or animal control. (Trainers are aware of and comply with laws regarding reporting of animal bites or suspected abuse.) If during our sessions we witness or learn of animal abuse or neglect, we may also have an ethical (and potentially legal) obligation to report it to the proper authorities .We will make such reports in good faith to protect the animal or others. Additionally, if a court orders us to produce records or testify, we will comply with our legal duties. We will limit the information shared to only what is necessary under the circumstances. Data Protection: We utilize standard security practices to protect your data. Our scheduling system, payment processor, and communication methods are all designed with security in mind(for example, payment information is handled via secure, PCI-compliant services – we do not store your credit card information ourselves). Despite these measures, no system is 100% secure, so we cannot warrant absolute security of electronic data. By using our services, you consent to our use of your information as described and understand the inherent risks of online communications. For more detailed information, please refer to our Privacy Policy [if one exists separately] or ask us any questions.

In summary, your privacy matters to us. We will treat your information with care and sensitivity. We appreciate that behavior issues can be personal or sensitive, and we aim to create a trusting environment where you feel safe sharing details that will help in training. Governing Law & Dispute Resolution As mentioned, this agreement is governed by the laws of the State of Kentucky. This includes all state statutes and regulations that may apply to the provision of services, consumer protection, and animal-related laws. If any provision of these Terms is found to conflict with Kentucky law or any applicable federal law, that provision will be deemed modified or omitted to conform with the law, but the remainder of the Terms will remain in full effect. Jurisdiction: The Client and Southeast K9s, L.L.C. agree that any legal action or proceeding arising out of or relating to these Terms or the services provided shall be brought in the courts of the Commonwealth of Kentucky. Specifically, if not otherwise required by law, any such action shall be filed in a state court located in the Commonwealth of Kentucky (or, if federal jurisdiction is appropriate, the United States District Court for the Western District of Kentucky).By agreeing to these Terms, you consent to the personal jurisdiction of these courts for any dispute involving Southeast K9s. You also agree that Kentucky is a convenient forum and you will not seek to move proceedings to another state or country (forum non convenience).Dispute Resolution: We genuinely hope that any issues or disputes can be resolved amicably through communication. If you have a concern or are dissatisfied in any way, we encourage you to reach out to us first to discuss it. We are committed to client satisfaction and ethical practice ,and we will make a good faith effort to address any problems. In the event we cannot resolve a dispute informally, the following terms apply:• Arbitration (if chosen): If both parties agree, we may submit the dispute to binding arbitration in Kentucky, administered by a mutually agreed arbitrator or the American Arbitration Association (AAA) under its consumer arbitration rules. Each party would bear its own costs and split the arbitrator’s fees, unless the arbitrator decides otherwise. The arbitrator’s decision would be final and could be entered as a judgment in court. Important: By default, we are not forcing arbitration in these Terms (to preserve your rights to use the court system), but arbitration is an option if both sides prefer a private and potentially less costly resolution.• Attorneys’ Fees: In any litigation or arbitration arising from these Terms, each party will be responsible for their own attorneys’ fees and costs, except if a party is found by a court to have breached these Terms in a way that caused the dispute, in which case that party may be required to reimburse the other’s reasonable attorneys’ fees. Additionally,any indemnification obligations (as described under Liability) that involve defending claims would include coverage of attorneys’ fees.Prevailing Consumer Laws: Nothing in this section or elsewhere in these Terms is intended to limit any rights you may have under applicable consumer protection laws. If you are entitled bylaw to certain remedies or to file suit in a different manner, these Terms do not restrict those rights. For example, if a specific law grants you the right to cancel a contract or seek a refund in a certain scenario, those statutory rights are preserved (Kentucky’s “cooling-off” rules allow certain home-solicitation sales to be canceled within 3 days, though in most cases our services are scheduled by client request, not high-pressure sales). Our goal is to clarify our mutual understanding, not to override legal protections for either party. Severability: If any provision of these Terms is held to be illegal, invalid, or unenforceable by an arbitrator or court of competent jurisdiction, that provision will be severed or limited to the minimum extent necessary, and the remainder of the agreement will remain valid and enforceable. For example, if a court finds that our liability waiver is too broad to be fully enforced, it shall enforce it to the extent allowed and the rest of the Terms will continue to apply. Entire Agreement: These Terms, along with any signed service agreement or additional written addenda we provide for specific services, constitute the entire agreement between you and Southeast K9s, L.L.C. regarding our services. They supersede any prior verbal or written understandings. Any changes or additions to this agreement must be in writing (including email confirmations) and agreed by both you and us. No Assignment: Clients may not transfer or assign their rights or obligations under these Terms to any other party (for instance, you cannot transfer remaining sessions to a friend without our consent). Southeast K9s may assign its rights and obligations to a successor in interest (for example, if the business is sold or reorganized) with notice to you. Force Majeure: Southeast K9s shall not be held liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from a force majeure event, including but not limited to natural disasters, public health emergencies, power or internet outages, governmental orders, or other circumstances beyond the Company’s reasonable control. In such cases, services will resume as soon as feasible, and rescheduling or appropriate accommodations will be offered. Acceptance of Terms By scheduling and/or paying for a Southeast K9s training or consulting session, you acknowledge that you have read these Terms of Service and Cancellation Policy, understand them, and agree to be bound by them. If you have provided a signed agreement or clicked “I agree” in an electronic format, that action constitutes your signature and acceptance. If you are booking a service on behalf of another (for example, a family member), you confirm that you have the authority to agree to these Terms for them, and that they will also abide by these Terms. If you have any questions about these Terms or any aspect of our policies, please contact us before agreeing or proceeding with services. We are happy to clarify any points. Our goal is to ensure transparency and a mutual understanding so that we can focus on helping you and your pet achieve a better life together.